Shipping

DOMESTIC SHIPPING
Free standard shipping on all orders over $50usd

Delivery times are estimated AFTER the package has been picked up by the carrier and based on business days (Monday-Friday) and do not include holidays.
We do not ship on Saturdays, Sundays or Holidays

Standard Shipping:

• All 50 states within the US, including PO Boxes

Expedited and Overnight Shipping:

• Orders must be placed by 9AM CST to guarantee it will ship the same business day
• If an order is placed after 9AM CST, it will ship the next business day
• Not available to PO Boxes

INTERNATIONAL SHIPPING
We currently ship international orders to Canada
Shipping cost is calculated based on package weight and destination

Delivery times are estimated AFTER the package has been picked up by the carrier and based on business days (Monday-Friday) and do not include holidays.
We do not ship on Saturdays, Sundays or Holidays

Orders must be placed before 9AM CST to guarantee it will ship out the same business day
If an order is placed after 9AM CST, it will ship the next business day

PROCESSING TIMES
All orders are shipped from our warehouse located in Carrollton,MO USA

Standard Orders:
Once placed, orders are processed within 2 business days. It is our goal to ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale promotions, peak shopping days, and holidays. We do not ship on Saturdays, Sundays, or Holidays.

Expedited Orders:
Orders must be placed by 9AM CST to ship the same business day. Orders placed AFTER 9AM CST will ship the NEXT business day. We do not ship on Saturdays, Sundays or Holidays.

TRACKING YOUR ORDER
Once your order has been successfully packed and is ready for shipment, you will receive an email notification to view tracking.
**NOTE: the tracking will not appear until it has been picked up and processed from the carrier

WRONG ADDRESS DISCLAIMER
It is the responsibility of the customer to make sure that the shipping address is entered correctly. It is our goal to send packages out as fast as possible, hence there is a small window to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at jason@shadowcloaka.com, as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so. If you choose to cancel your order, and we are successful in stopping it from shipping out, you will be charged a 10% restocking fee.

Please note if a customer enters an incorrect address or is deemed as undeliverable, the package will be returned to us – this could take up to 2 months for it to be returned. Should the customer wish to have their package resent, they will be responsible for the cost of resending their package as well as the cost of the return to sender fee.

Shop shadowcloaka is NOT responsible for:

• Delays with FedEx, UPS or USPS
• If an incorrect address is entered or deemed undeliverable

Carrier Contact Numbers:

• FedEx: 1-800-463-3339
• UPS: 1-800-742-5877
• USPS: 1-800-275-8777

If you have any questions or concerns, please contact our Customer Service Team at Jason@shadowcloaka.com