Yes absolutely! We pride ourselves on delivering quality craftsmanship made for your home, so if you're not completely satisfied with your order when it arrives we're happy to assist with a return.

As an extension to your consumer rights, you can return your online order to us within 7 days of receiving it for a full refund of the product price, not including shipping.

If the return is due to a change in mind, please also make the return within 7 days of obtaining your order.

Returns under $500 will be refunded via the same method of payment. For refunds of a greater value will need to be processed by our customer service team which you can contact at Jason@shadowcloaka.com. For all refunds, we require a proof of purchase (invoice number), be in new or unused condition, and with the original packaging if possible. Even if your order has been assembled, we'll accept it as a return if in saleable condition. If the returns criteria are not met we may refuse a return or offer an exchange or credit voucher alternatively.

When making a return you will need to pay for the shipping back to us, but you can avoid this by returning your order to your nearest Ritchie store free of charge where our friendly team will be happy to arrange a refund, store credit or exchange in-store. If you are returning an order to your nearest Ritchie store the refund may need to be processed by our online orders team, this can take 2-3 business days.

You can find your closest Ritchie store and phone number on our store locations page. Please contact our team for more details or to organise the return BRADLEY@fashionablelads.com or +16267882676.

If you are sending an order back to us, contact us at Jason@shadowcloaka.com so we can keep a look out for your parcel. To speed up this process, we request that you include your invoice number (if on hand) and contact details and a brief note on why you would like to return your order

If your order is of a large, bulky product, a 20% cancellation fee may apply to cover transfer and restocking costs.

Mattresses that have been used are unable to be returned for change of mind

Good to know

Returned items must be in their original packaging where possible and must be in as-new condition. Please Note: that our Refunds & Returns policy for orders placed in-store are a little different to our online policy. You can view our store return policies viewing our Terms & Conditions page.

We understand the importance of customer satisfaction and therefore products may at Ritchie discretion be returned to us for exchange for a store credit note within seven (7) days of full payment and collection/delivery of the goods, provided all the following conditions are met:

• A receipt as proof of purchase of ownership may be required by Ritchie to be produced.
• Returned goods are received in a re-saleable condition, including any packaging if possible
• Goods are returned to the location they were originally purchased from or an alternative pre-arranged location.

For Online and store purchases not viewed in a showroom prior to delivery, they can be returned for a full refund (less any delivery cost) within 7 days of receiving/collecting the product/s. The above conditions will still need to be met.

Despite the above provisions please choose carefully as Ritchie will not accept returns for merchandise that has been specially ordered for the customer, or for damaged or discontinued items sold at reduced prices (clearance, floor stock clearance, seconds)

If Ritchie in its discretion agrees to the return of goods, the following will apply:

• In the case of returning goods for exchange due to change of mind: exchanges will be for the original purchase price of the item only; shipping, handling, insurance costs are non-refundable.
• Returned goods may be subject to a 20% handling and administration charge. Freight for the return of goods for exchange from the customer’s address to Ritchie premises and freight for the new exchange items to the customer’s address will be at the customer’s cost.
• If the goods are faulty: we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

In the case of a credit note being provided instead of an exchange, the life of a credit note is three years from date of issue.

If the customer fails to take possession of the goods within one month of the customer being notified the goods are ready to be collected or delivered, the goods may be returned to stock and/or sold. Any losses to Ritchie or costs incurred by Ritchie recovered from any payments made by the customer. Ritchie will endeavour to contact the customer via email and/or phone on at least three occasions prior to cancellation of the order.